Issue Panel

Description and purpose

Our app provides users with a convenient panel interface designed to streamline their workflow within Jira. It offers a comprehensive view of tickets alongside custom fields configured for the panel, enhancing visibility and efficiency in managing tasks. Users can display and sort tickets based on various fields, and also update tickets directly from the panel. Our app also offers a configurable feature that displays sums and averages of number fields associated with tickets.

How to use

Issue rows based on the config

The issue panel is accessible within each configured ticket based on its issue type, gathering the issues that has also been configured using filters or links. You can see the name of the tab the configuration comes from and the filter type that is uses on the top of the panel. Additionally, you'll find aggregation fields for custom fields displayed at the bottom of the corresponding fields.

If the panel hasn't been accessed previously, users need to click on the button located at the top of the issue to open it.

Sorting

Users can sort the issues by clicking on the column name corresponding to the custom fields. A small arrow indicates the direction of the sorting.

Updating issues

Updating issues from the panel is as simple as clicking on the respective values. This action triggers editable fields to appear, allowing users to modify multiple attributes simultaneously. The editable fields indicate which aspects of the issue can be modified. However, it's crucial to note that users must have the necessary permissions to update issues from the ticket itself; otherwise, this functionality won't be accessible from the panel either.

Update

You can simultaneously update multiple values, but only for one ticket at a time. Saving your changes is as simple as clicking the "Update" button. A flag will appear to indicate any errors encountered during the update process.

Cancel

You also have the option to click on the "Cancel" button, which will revert any changes made.

Uneditable fields

Some fields are not available for editing. It might have different reasons as to why, such as not being present on the edit screen or it being not implemented to be updated from the panel yet.

In the table below, you will find the field types that are supported currently to some extent:

Supported fields